FAQ

Orders and tracking

How do I track my order?
Sign in with the email address used at checkout and open Orders to see the order status. Your confirmation and shipping emails also include order-status links.

Contact

How do I reach the store?
Use the Contact page and include your order number for order questions.

Payment and shipping

Which payment and shipping options are available?
The options offered to you, with exact totals, are shown at checkout.

Returns and exchanges

Can I return or exchange an item?
Eligibility follows the refund and returns policy. Contact us with your order number to discuss a return or exchange.

Sizes and customization

How do I pick a size?
See the Size Guide and the size options on each product page.

Is there an extra charge for finishing work?
Any finishing charge is already included in the variant price shown on the product page.